Exfloorit.com will “Make it Right”
Oops! We shipped you the wrong product- now what? Don’t worry, if we made an error in your order, we will fix it at no cost to you and rectify the situation as soon as possible. We’re all human here and mistakes happen, but if it’s on us- we assure you, we’ll make it right.
We want our customers to be 100% satisfied with their purchase, if you’re not- we understand. Exfloorit.com knows how important it is to choose the right product for your projects. That’s why we offer a 30 day return policy for your convenience.
- In order to receive a full refund on your order, you must process your return and send back your unused product(s) including all pieces in their in it’s original condition and form of packaging when it arrived within 30 days of receipt.
- Your refund will be processed within 7-10 business days through your original method of payment.
* A 15% restocking fee will be applied for all returns.
- Please note: All Exfloorit.com shipments are photographed upon packaging at our warehouse to maintain consistency. In order for your return to be authorized and processed, your return packaging must match Exfloorit.com’s pre-shipment order records.
- The following items are final sale and are not eligible for returns or refunds: all sale, clearance, and discontinued items, samples, and custom orders.
- Exfloorit.com is not liable for any damages or defects to products incurred during installation. (Need help installing your product? Visit our Learning Center for helpful tips on installation and application *link*).
- When you’re ready to begin your return process, please contact Customer Care at firstname.lastname@example.org for personal assistance.
Need to only return a portion of your order? No problem! Exfloorit.com will accept your partial return with the same conditions listed above for all returns and refunds.
Orders cancelled prior to shipment will be accepted without any penalty to you. If you are in need of cancelling an order, please contact Customer Support immediately at email@example.com for further assistance.
Need more Info?
We’re here to help! We know online purchases can sometimes be difficult so we want to make your process as easy as possible. For more information contact Customer Support at firstname.lastname@example.org and we’ll assist you with whatever you need.